SPT is committed to achieving the highest level of customer satisfaction by providing our customers with exceptional service, innovative solutions and superior product quality at competitive prices.
Following are the key components of our quality process
1. Drawing Review
2. Standard / Specification Review
3. Specific Customer Quality Standards
4. Documentation Requirements
5. Third Party / SPT inspection before shipment.
Once SPT receives engineering drawings from a customer, our engineers will review the drawings carefully together with our Quality Assurance personnel. Key specifications are studied; such key specifications often include material requirements, finish requirements, tolerances, interchangeability, manufacturing processes, etc. Our engineers must have a clear understanding of the drawings and the customer's expectations, so that they can perform productively and efficiently.
Standard I Specification Review
Often times customer drawings will call out industry standards for one or more specifications on the drawing. Some examples are ANSI, DIN, JIS, SAE, SME, IFEE, ISO, QS, etc.
Many customers have specific requirements related to the manufacturing process, such as SPC, CPK, Process Capability Studies, 6 Sigma, etc. SPT engineers work professionally to ensure that these requirements are being met.
Regardless of the level of documentation required by the customer, we are ensuring that all necessary documentation is presented in a clear, concise manner.
Quality Level Not Specified By Customer
If the customer does not require a specific quality requirement, SPT factories automatically follow a minimum quality Level of 2.5 AQL per Mil-Std 105d.
If there ever should be a case in which a product does not conform to the agreed upon specification, SPT will take responsibility for any such component. Once SPT receives notification of a quality issue in the form of a Request for Corrective Action, we immediately communicate the issue with our engineers and production dept. To be thorough and expeditious, it is always best to send the digital photos and samples of the parts in question. Once we have this information, we study the data and the samples, we review their processes, then come up with a formal Corrective Action Report. The Corrective Action Report is reviewed with the customer to make sure it meets with the customer's satisfaction.